Refund Policy

1. Introduction

Our goal is to provide the best delivery service experience possible. If you are not entirely satisfied with your purchase, we are here to help.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Wrong Item Delivered: If the item delivered does not match your order.
• Damaged Item: If the item received is damaged or spoiled.
• Late Delivery: If the delivery exceeds the promised delivery time by more than 2hrs.
• Non-Delivery: If the item was not delivered.
• No Return accepted , once order confirmed

3. Conditions for Refunds

• Refund requests must be made within 24hrs of delivery.
• Proof of purchase (receipt or order number) must be provided.
• For damaged items, photographic evidence may be required.
• Refunds will be processed through the original payment method.

4. Non-Refundable Situations

• Items that were delivered correctly and in good condition.
• Refund requests made beyond the 1 day period.
• Failure to provide necessary proof of purchase or evidence of damage.

5. How to Request a Refund

• Contact our customer service team at mail@zezomall.in.
• Provide your order number and reason for the refund request.
• Our team will review your request and get back to you within 24hrs.

6. Processing Refunds

• Once your refund request is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

7. Changes to this Policy

We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page.

8. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: mail@zezomall.in
• Phone: +919080536007